The PodCACHE
Ep 6 - “Army of Unicorns” with Carrie Marcinkevage, Penn State University

Ep 6 - “Army of Unicorns” with Carrie Marcinkevage, Penn State University

July 16, 2019

This episode takes us to Happy Valley, Pennsylvania where we interviewed Carrie Marcinkevage from Penn State University. Working on a shared vision for CRM, they have seen great success in the Smeal College of Business. Carrie told us about her PhD candidacy and topics she is studying; her dissertation will be on CRM Critical Success Factors in Higher Education. We learned about success factors in other industries and ethics in data collection and usage. It was also shared that she has an "army of unicorns" now after using this as their mascot for their CRM efforts. 

If you are interested in being interviewed for her dissertation research, you can reach out to her on twitter (@CMarcinkevage) or by email (carriem@psu.edu). Frank and Haley will be scheduling their follow-ups soon! 

Enjoy. Let us know if you want to be featured on an upcoming episode. Reach out to us on twitter @thePodCACHE, our website, thepodcache.com, or via email: haley@thepodcache.com.

Ep 5 - “Enterprise Technical Aptitude” with Chris Tompkins, Indiana University

Ep 5 - “Enterprise Technical Aptitude” with Chris Tompkins, Indiana University

June 2, 2019

In this episode, we talked inception at IU and then focused on team structure and capabilities. With 15 team members, Chris outlines the governance and prioritization that keeps them successful and nimble as they stretch across the enterprise at IU. He breaks down their staff into squads, tells us what he looks for in new staff (a clue is in our title) and answered many community questions. In our ending sequence, we talked about "seeking the golden apple." This was a fun one; we'll definitely have Chris back to talk more about the IU Convergence Cloud.

As we discussed in this episode, make sure to check out crm.iu.edu if you haven't already!

We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment here!

Ep 4 - “One Stop Pop-up” with Brian Karcinski, University of Florida and Carrie Otto, University of Minnesota

Ep 4 - “One Stop Pop-up” with Brian Karcinski, University of Florida and Carrie Otto, University of Minnesota

May 20, 2019

"A Gator, a Gopher, a Sun Devil and Spartan walk into a bar..."

In our fourth episode, we welcomed two Higher Education Advisory Council members, Brian and Carrie. With a large public focus, we were able to talk about size and scale and the complexities that come with each of our campuses. Both schools have a long history with Salesforce, so we took a trip back to the inception of Salesforce and what it looks like today. We ended with a deep dive into their One Stop Shops and learn more about what is on their roadmap.

We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment here!
 
 
 
Ep 3 - “Students Can Take Us There” with Zak Landrum, Westmont College

Ep 3 - “Students Can Take Us There” with Zak Landrum, Westmont College

May 5, 2019

Back after a short break, we had a #CACHEup with Zak Landrum, Sr. Director of Advancement Services at Westmont College. We learned more about how the last 10+ (!!!!) years have unfolded making Westmont a site for innovation and development. With a very successful cohort program, they look to a second year with 11 students who will contribute to their re-platforming and merging of two Salesforce instances. Listen for inspiration and tips to take home to start your own #ZakAttack.

We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment here!

Ep 2 - “Not a Data Dictionary? Count me in!” with Joanna Iturbe of the Leeds School of Business at University of Colorado, Boulder

Ep 2 - “Not a Data Dictionary? Count me in!” with Joanna Iturbe of the Leeds School of Business at University of Colorado, Boulder

April 7, 2019

In a jam-packed interview, we talked with Joanna Iturbe, Director of CRM in the Leeds School of Business at the University of Colorado - Boulder.  We learned about Joanna’s love of live mascots and all of the specific products they use to power their end-to-end solution with Salesforce. Her infectious personality and infinite roadmap jump out with gusto: imagine empowering your “federated PowerUsers” with SnackForce every week!! Leeds is the epitome of all things #goals and we want to learn the secret to their success.  Listen for tips on Higher Ed Summit and where all that magic comes from.

 

We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment on our website (thepodcache.com)

Ep 1 - “Find it or Do It” with Rebecca Joffrey of Cornell University

Ep 1 - “Find it or Do It” with Rebecca Joffrey of Cornell University

March 26, 2019

In this episode, we interviewed Rebecca Joffrey, IT Innovation Officer at Cornell University. We covered a myriad of topics from getting started with Salesforce, to the seams between large enterprise systems, all the way to her stance on the build v. buy debate. We learned about the award-winning Cornell Student Experience Initiative (CSEI), which was born from sponsorship across campus and focused on student services and activities. Listen in to hear great tips for how to get started, and what triumphs and tribulations they've had in their implementation of Salesforce. 

 

We want to hear from you! Engage with us on Twitter @thepodcache or leave a comment on our website (thepodcache.com)

 

 

The PodCACHE Season 1 Teaser

The PodCACHE Season 1 Teaser

March 23, 2019

Curious about what we are doing this season? It's all about the CACHE (Collective Advice for CRM In Higher Education). 

In this teaser episode, we give a quick introduction to our season and the mission of the HEAC. 

Our first episode drops on March 26th. Happy Listening!